PRIVACY POLICY

This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the website (‘Site’). This privacy policy applies to the Site and all products and services offered by company.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

CONTACTING US

For the purpose of the Data Protection Act 1998, the data controller in respect of any personal data that you submit to us on our is Stardust Media Agency Pty Ltd, a company incorporated under Australian law and whose registered office is at 899 Brunswick St, New Farm, 4005.

If you want to know what information we hold about you or if you have any other queries in relation to this privacy policy, please contact us using the following contact information:

Stardust Media Agency
899 Brunswick St, New Farm, Qld, 4005.
Email: bodhi@stardustmedia.co

WHAT INFORMATION DO WE COLLECT?

We will collect information that you provide to us when you register on the Service (such information shall include, but may not be limited to, your name, age, debit/credit card information, telephone number, postal address and email address);
About your usage of the Service; that you provide to us in e-mails or letters that you send to us;
And about transactions you carry out through the Service, orders you place and the fulfillment of your orders;
data that you submit in order to use the Service, including data relating to your customers, clients or others using your services which the Stardust Media Agency apps have access to.

It is possible to view the Stardust Media Agency website without providing any personal details.
However, without registering your details you will not be able to use the Services.

We may receive some information that you submit to any third party website or application that you access through the Service. Both Stardust Media Agency and the owner or operator of that third party website will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your personal information.

We will only use any information that we collect from you in accordance with this Privacy Policy.

COOKIES

The Service uses cookies to ensure that you get the most out of the Service. Cookies are small amounts of information in the form of text files which we store on your computer. Cookies allow us to monitor usage of the service, improve the Service’s usability and to personalise the content for you.

If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information about how to do this please consult the “Help” section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Service. If you prevent us from placing cookies, you may not be able to use the Service to place an order. This is because we use cookies to enable you to log in to your account.

We may use an analytics service provider for service usage analysis and reporting. Analytics service providers generate statistical and other information about usage by means of cookies, which are stored on users’ computers. The information generated relating to the Service may be used to create reports about the use of the Service and the analytics service provider will store this information.

In addition, advertisers whose advertisements appear on the Service may use and place cookies on your computer and we have no control over this. Please consult the terms and conditions and privacy policy of such third party advertisers to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

We may use your information in the following ways:

to ensure that our Service is delivered in the most effective manner for you and your computer;
to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
to carry out our obligations arising from any contracts entered into between you and us;
to provide customer service to you in relation to your use of the Service, to deal with enquiries and complaints relating to the use of the Service and to notify you about any changes to our service;
to administer, support, improve, optimise and develop our Service;
to produce reports which may be used, sold or published by us at our sole discretion provided that any data or reports will be anonymised and not refer to any individual user of the Services;
for internal marketing and demographic studies to improve the products and services that we provide; and for security purposes.

We may also use your information to provide you with our email notifications, newsletters and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on the Service. You may opt out from receiving such marketing communications from us at any time by notifying us in writing, contacting us at bodhi@stardustmedia.co or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in the email that you receive.

DISCLOSURE OF YOUR INFORMATION

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

You should note that information posted on the public elements of the Service may be visible by users of the Service throughout the world. You should therefore be careful when submitting information about yourself to the Service.

We may disclose your personal information: (i) to any third party to whom disclosure is necessary to enable us to fulfil your orders and provide you with any service to which you have subscribed via the Service; (ii) where required to do so by law or court order; and (iii) to any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under our Terms and Conditions.

We may disclose your personal information to Facebook Inc in order to fulfill the Services. You can review Facebook’s Terms of Service here.

THIRD PARTY SITES

The Service may contain links to websites or access to applications that are operated by third parties. We do not control and accept no liability or responsibility for those websites and this Privacy Policy does not apply to those websites. Please consult the terms and conditions and privacy policy of those third party websites to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

Advertisements contained on our Service operate as links to the advertiser’s website and as such any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

HOW DO WE PROTECT YOUR INFORMATION?

In common with a number of other websites, the data that we collect from you may be transferred to a cloud service provider which has data servers which are based outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer and the storing and/or processing of your personal data on these servers. 

Appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that data transmission over the internet is inherently unsecure and that we cannot guarantee the security of data you send over the internet.

Your information will only be held for a reasonable period or as long as the law requires or permits.

ACCESSING YOUR INFORMATION

You may at any time request access to and/or, if incorrect, rectification of your personal data by contacting us at the address set out in this Privacy Policy or by e-mailing bodhi@stardustmedia.co. We reserve the right to ask you for proof of your identity and to charge you a fee of twenty US dollars ($20) to meet our costs in granting any data access request you make.

CHANGES TO OUR PRIVACY POLICY

Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Effective as of July 1, 2020

TERMS & CONDITIONS

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THE IMPORTANT STUFF | T&C'S

For the purposes of authorizing Stardust Media to start working, Stardust Media and Customer hereby agree and acknowledge:

1. Relationship.

Customer is an independent entity and is not a strategic partner, franchisee, agent or

employee of Stardust Media. Stardust Media is an independent entity and is not a strategic

partner, franchisee, agent or employee of Customer. Neither party will refer to the other party

as anything implying a partnership type of arrangement.

2. Ownership & Confidentiality.

2.1 Ownership of Designs

All work and associated intellectual property generated by Stardust Media as a direct result of

this agreement, is to become the sole ownership of Customer once paid in full. Stardust Media

is prohibited from sharing or reselling any information collected or used on behalf of Customer

with any third party or entity for any reason.

2.2 Ownership of Data

All Information collected for the Customer is to remain the exclusive property of the Customer

as long as they abide by the term in this agreement. Stardust Media will not rent, sell or lease

any information. The Customer also agrees to ensure all customer data provided to the Agency

for the purposes of targeting is compliant with data protection policies applicable to the

Customer.

2.3 Confidentiality

The existence of this Agreement, and all information obtained from, or developed for, or on

behalf of Customer by Stardust Media as part of this Agreement, including but not limited to

Marketing Collaterals, Graphics, Client data, Business plans and Financial information,

Database files, and Email communication, is to be kept strictly confidential by Stardust Media

and is not to be shared with any third-party, partner or affiliate of Social Agency, without

receiving prior written approval from the Customer.

3. Payments & Deadlines

3.1 Monthly or Fortnightly Recurring Charges

All invoices issued to the client are to be paid by the client in advance before commencement

of any works by electronic funds transfer to the Stardust Media account specified in the invoice

to be provided upon signing contract. Initiation payments for the start of work on the contract

between the client and Stardust Media are to be made at the time of contract signing between

the parties. Payments will be established prior to Stardust Media initiating any campaign

development or commencing designs.

3.2 All prices quoted are in AUD.

3.3 Late payments or failure of payments will result in immediate cessation of all work carried

out by the Agency. All work remains the sole right of the Agency until payment is made.

3.4 Failure to pay the amounts owed within 30 days will result in the involvement of a thirdparty

debt collection agency, to which the Customer will also be responsible for covering the

recovery costs of. Stardust Media reserves the right to immediately stop work on the contract

should the client fail to make the invoiced payment or payments to Stardust Media within the

time specified in the invoice(s) and remove administration rights to any specified account(s).

3.5 In the event that Stardust Media ceases work on the Contract, in exercising its option in

respect to condition above, the Parties will meet within seven (7) days to resolve the matter of

non-payment. If the matter cannot be resolved to the satisfaction of both Parties at that

meeting (and confirmed in writing), Stardust Media reserves the right to terminate the Contract

Commencement will begin upon both parties signing this Service Agreement. By availing of the

Agency’s payment plan, both parties agree to the terms of service.

4. Service Level Agreement (SLA)

5.1 Account Manager Availability

Stardust Media account manager will be available during normal business working hours, 5

days a week, between 9:00AM to 5:00PM EST via Email and Phone.

5.2 Response times

Stardust Media strives to respond to every email request or phone message pertaining to

Customer projects as quickly as possible. Stardust Media guarantees a maximum response

time to Emails and Phone calls of 24 hours during normal business hours and 48 hours outside

business hours.

5. Term and Termination

5.1 Term

Service agreements are on a 12-Months minimum agreement between Stardust Media and the

customer. The start date will take effect at the date specified in paragraph one of this

agreement. This Agreement shall remain in effect until customer decides to terminate the

service. Once the 12-months is over, this we turn into a month to month agreement without any

notice. Customer must send a written email 30-days in advance to cancel services, but only

after the 12-month original contract is over.

5.2 Any variation to the contract will only be valid when accepted in writing by the parties. Any

additional work carried out outside of the Scope of Work provided to client that falls outside of

immediate revenue generating activities which can be tracked by the Facebook pixel will be

charged at an additional fee of $197/hr (excluding website optimisations). The Agency shall

notify the Client of such situations or charges before commencing work. Additional content

required outside the scope of work will also attract additional fees quotes on a job by job basis.

6. Miscellaneous.

The agreement must be construed as if both parties jointly wrote it and governed by

Queensland law except for its conflicts of laws principals. The Agreement constitutes the entire

and exclusive agreement between the parties with respect to the subject matter hereof, and

supersedes and replaces any other agreements, terms and conditions applicable to the subject

matter hereof. No statements or promises have been relied upon in entering into this

Agreement except as expressly set forth herein, and any conflicting or additional terms

contained in any other documents (e.g. reference to a purchase order number) or oral

discussions are void. Each party shall not disclose the terms or conditions of these Terms to

any third party, except to its professional advisors under a strict duty of confidentiality or as

necessary to comply with a government law, rule or regulation. Customer may grant approvals,

permissions, extensions and consents by email, but any modifications by Customer to the

Agreement must be made in a writing executed by both parties.Whereas, the Agency is in full

legal capacity as a company specialising in the field of Facebook advertising & funnel

development; Whereas, the Agency affirms that it has the required experience and ability to

provide the Customer with the Services; Whereas, the Agency agrees to be so engaged and to

provide the Customer the Services, all subject to the terms and conditions contained herein;

WHEREAS, the parties desire to express in writing their mutual understanding and agreements

with respect to this engagement; and, NOW, THEREFORE, in consideration of the mutual

promises and covenants contained herein, and other good and valuable consideration, the

parties hereto, intending to be legally bound, do hereby agree as follows: In addition to the

Terms of Service (TOS) found on the Agency's website, the Customer hereby concurs, agrees

and acquiesces to the provisions of this Service Agreement. In case the undertakes a revised

version of the TOS, the Customer furthermore agrees to visit the Agency's website from time to

time and undertake a due diligence review in order to be apprised of these revisions.

The products and services in this proposal provided to you from Stardust Media are subject to

the following terms and conditions.

1. All quotes are valid for up to one month from date of delivery.

2. All surveys, forecasts, estimates and recommendations made by Stardust Media in relation

to the Proposal or associated studies are made in good faith on the basis of information that

was available to Stardust Media at the time. The achievement of objectives set out in its

reports will depend on factors, inter alia, such as the external business environment and the

actions or inactions of the client, over which Stardust Media has no control. Notwithstanding

anything contained therein neither Stardust Media nor its servants, contractors or agents will,

except as required by applicable law, be liable for any loss or other consequence (whether

through negligence of Stardust Media, its servants, contractors or agents) arising out of the

products and/or services provided by Stardust Media.

3. These terms and conditions will form part of any contract (contract) that results between the

client and Stardust Media (the Parties), as a consequence of the Proposal.

D. Confirmation of Terms

If you wish to retain the services of Stardust Media, please complete the confirmation below

and return a signed copy along with invoice payment/paid deposit. Please note that work will

not commence on your behalf until the signed agreement is received and first payment paid.

If you have any questions regarding the scope of engagement, or else if any of the terms of

this agreement are unclear, please call to discuss the matter.