We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
For the purpose of the Data Protection Act 1998, the data controller in respect of any personal data that you submit to us on our is Stardust Media Agency Pty Ltd, a company incorporated under Australian law and whose registered office is at 899 Brunswick St, New Farm, 4005.
Stardust Media Agency
899 Brunswick St, New Farm, Qld, 4005.
WHAT INFORMATION DO WE COLLECT?
We will collect information that you provide to us when you register on the Service (such information shall include, but may not be limited to, your name, age, debit/credit card information, telephone number, postal address and email address);
About your usage of the Service; that you provide to us in e-mails or letters that you send to us;
And about transactions you carry out through the Service, orders you place and the fulfillment of your orders;
data that you submit in order to use the Service, including data relating to your customers, clients or others using your services which the Stardust Media Agency apps have access to.
It is possible to view the Stardust Media Agency website without providing any personal details.
However, without registering your details you will not be able to use the Services.
We may use an analytics service provider for service usage analysis and reporting. Analytics service providers generate statistical and other information about usage by means of cookies, which are stored on users’ computers. The information generated relating to the Service may be used to create reports about the use of the Service and the analytics service provider will store this information.
HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?
We may use your information in the following ways:
to ensure that our Service is delivered in the most effective manner for you and your computer;
to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
to carry out our obligations arising from any contracts entered into between you and us;
to provide customer service to you in relation to your use of the Service, to deal with enquiries and complaints relating to the use of the Service and to notify you about any changes to our service;
to administer, support, improve, optimise and develop our Service;
to produce reports which may be used, sold or published by us at our sole discretion provided that any data or reports will be anonymised and not refer to any individual user of the Services;
for internal marketing and demographic studies to improve the products and services that we provide; and for security purposes.
We may also use your information to provide you with our email notifications, newsletters and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on the Service. You may opt out from receiving such marketing communications from us at any time by notifying us in writing, contacting us at or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in the email that you receive.
DISCLOSURE OF YOUR INFORMATION
You should note that information posted on the public elements of the Service may be visible by users of the Service throughout the world. You should therefore be careful when submitting information about yourself to the Service.
We may disclose your personal information to Facebook Inc in order to fulfill the Services. You can review Facebook’s Terms of Service here.
THIRD PARTY SITES
HOW DO WE PROTECT YOUR INFORMATION?
In common with a number of other websites, the data that we collect from you may be transferred to a cloud service provider which has data servers which are based outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer and the storing and/or processing of your personal data on these servers.
Appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that data transmission over the internet is inherently unsecure and that we cannot guarantee the security of data you send over the internet.
Your information will only be held for a reasonable period or as long as the law requires or permits.
ACCESSING YOUR INFORMATION
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Effective as of July 1, 2020
TERMS & CONDITIONS
THE IMPORTANT STUFF | T&C'S
For the purposes of authorizing Stardust Media to start working, Stardust Media and Customer hereby agree and acknowledge:
Customer is an independent entity and is not a strategic partner, franchisee, agent or
employee of Stardust Media. Stardust Media is an independent entity and is not a strategic
partner, franchisee, agent or employee of Customer. Neither party will refer to the other party
as anything implying a partnership type of arrangement.
2. Ownership & Confidentiality.
2.1 Ownership of Designs
All work and associated intellectual property generated by Stardust Media as a direct result of
this agreement, is to become the sole ownership of Customer once paid in full. Stardust Media
is prohibited from sharing or reselling any information collected or used on behalf of Customer
with any third party or entity for any reason.
2.2 Ownership of Data
All Information collected for the Customer is to remain the exclusive property of the Customer
as long as they abide by the term in this agreement. Stardust Media will not rent, sell or lease
any information. The Customer also agrees to ensure all customer data provided to the Agency
for the purposes of targeting is compliant with data protection policies applicable to the
The existence of this Agreement, and all information obtained from, or developed for, or on
behalf of Customer by Stardust Media as part of this Agreement, including but not limited to
Marketing Collaterals, Graphics, Client data, Business plans and Financial information,
Database files, and Email communication, is to be kept strictly confidential by Stardust Media
and is not to be shared with any third-party, partner or affiliate of Social Agency, without
receiving prior written approval from the Customer.
3. Payments & Deadlines
3.1 Monthly or Fortnightly Recurring Charges
All invoices issued to the client are to be paid by the client in advance before commencement
of any works by electronic funds transfer to the Stardust Media account specified in the invoice
to be provided upon signing contract. Initiation payments for the start of work on the contract
between the client and Stardust Media are to be made at the time of contract signing between
the parties. Payments will be established prior to Stardust Media initiating any campaign
development or commencing designs.
3.2 All prices quoted are in AUD.
3.3 Late payments or failure of payments will result in immediate cessation of all work carried
out by the Agency. All work remains the sole right of the Agency until payment is made.
3.4 Failure to pay the amounts owed within 30 days will result in the involvement of a thirdparty
debt collection agency, to which the Customer will also be responsible for covering the
recovery costs of. Stardust Media reserves the right to immediately stop work on the contract
should the client fail to make the invoiced payment or payments to Stardust Media within the
time specified in the invoice(s) and remove administration rights to any specified account(s).
3.5 In the event that Stardust Media ceases work on the Contract, in exercising its option in
respect to condition above, the Parties will meet within seven (7) days to resolve the matter of
non-payment. If the matter cannot be resolved to the satisfaction of both Parties at that
meeting (and confirmed in writing), Stardust Media reserves the right to terminate the Contract
Commencement will begin upon both parties signing this Service Agreement. By availing of the
Agency’s payment plan, both parties agree to the terms of service.
4. Service Level Agreement (SLA)
5.1 Account Manager Availability
Stardust Media account manager will be available during normal business working hours, 5
days a week, between 9:00AM to 5:00PM EST via Email and Phone.
5.2 Response times
Stardust Media strives to respond to every email request or phone message pertaining to
Customer projects as quickly as possible. Stardust Media guarantees a maximum response
time to Emails and Phone calls of 24 hours during normal business hours and 48 hours outside
5. Term and Termination
Service agreements are on a 12-Months minimum agreement between Stardust Media and the
customer. The start date will take effect at the date specified in paragraph one of this
agreement. This Agreement shall remain in effect until customer decides to terminate the
service. Once the 12-months is over, this we turn into a month to month agreement without any
notice. Customer must send a written email 30-days in advance to cancel services, but only
after the 12-month original contract is over.
5.2 Any variation to the contract will only be valid when accepted in writing by the parties. Any
additional work carried out outside of the Scope of Work provided to client that falls outside of
immediate revenue generating activities which can be tracked by the Facebook pixel will be
charged at an additional fee of $197/hr (excluding website optimisations). The Agency shall
notify the Client of such situations or charges before commencing work. Additional content
required outside the scope of work will also attract additional fees quotes on a job by job basis.
The agreement must be construed as if both parties jointly wrote it and governed by
Queensland law except for its conflicts of laws principals. The Agreement constitutes the entire
and exclusive agreement between the parties with respect to the subject matter hereof, and
supersedes and replaces any other agreements, terms and conditions applicable to the subject
matter hereof. No statements or promises have been relied upon in entering into this
Agreement except as expressly set forth herein, and any conflicting or additional terms
contained in any other documents (e.g. reference to a purchase order number) or oral
discussions are void. Each party shall not disclose the terms or conditions of these Terms to
any third party, except to its professional advisors under a strict duty of confidentiality or as
necessary to comply with a government law, rule or regulation. Customer may grant approvals,
permissions, extensions and consents by email, but any modifications by Customer to the
Agreement must be made in a writing executed by both parties.Whereas, the Agency is in full
legal capacity as a company specialising in the field of Facebook advertising & funnel
development; Whereas, the Agency affirms that it has the required experience and ability to
provide the Customer with the Services; Whereas, the Agency agrees to be so engaged and to
provide the Customer the Services, all subject to the terms and conditions contained herein;
WHEREAS, the parties desire to express in writing their mutual understanding and agreements
with respect to this engagement; and, NOW, THEREFORE, in consideration of the mutual
promises and covenants contained herein, and other good and valuable consideration, the
parties hereto, intending to be legally bound, do hereby agree as follows: In addition to the
Terms of Service (TOS) found on the Agency's website, the Customer hereby concurs, agrees
and acquiesces to the provisions of this Service Agreement. In case the undertakes a revised
version of the TOS, the Customer furthermore agrees to visit the Agency's website from time to
time and undertake a due diligence review in order to be apprised of these revisions.
The products and services in this proposal provided to you from Stardust Media are subject to
the following terms and conditions.
1. All quotes are valid for up to one month from date of delivery.
2. All surveys, forecasts, estimates and recommendations made by Stardust Media in relation
to the Proposal or associated studies are made in good faith on the basis of information that
was available to Stardust Media at the time. The achievement of objectives set out in its
reports will depend on factors, inter alia, such as the external business environment and the
actions or inactions of the client, over which Stardust Media has no control. Notwithstanding
anything contained therein neither Stardust Media nor its servants, contractors or agents will,
except as required by applicable law, be liable for any loss or other consequence (whether
through negligence of Stardust Media, its servants, contractors or agents) arising out of the
products and/or services provided by Stardust Media.
3. These terms and conditions will form part of any contract (contract) that results between the
client and Stardust Media (the Parties), as a consequence of the Proposal.
D. Confirmation of Terms
If you wish to retain the services of Stardust Media, please complete the confirmation below
and return a signed copy along with invoice payment/paid deposit. Please note that work will
not commence on your behalf until the signed agreement is received and first payment paid.
If you have any questions regarding the scope of engagement, or else if any of the terms of
this agreement are unclear, please call to discuss the matter.